Legal
Effective Date: October 29, 2026
Buena Vista Recovery respects your privacy and is committed to protecting your personal information when you visit our website. This privacy policy explains how we collect, use and safeguard information when you visit our website. By using our website, you agree to the terms of this policy.
We collect two types of information when you visit our website:
Personal information is information that can identify you as an individual. Some elements of our website may ask you to submit personal information for you to benefit from the specified features. We may request personal information such as your name, email address and phone number if you request a Buena Vista Recovery representative to contact you. If you choose to opt in, we also record your consent to receive text messages from us and the date and method by which that consent was given.
Non-personal information is collected automatically when you interact with our website. This may include:
We may use the information we collect for the following purposes:
We use cookies and similar tracking technologies to improve your experience on our website. A cookie is a small file that your Web browser places on your device to identify you as a user. We do not use cookies to collect any personal information about users, nor do we sell or make them available to other organizations.
You may disable the cookie function on your browser or erase the contents in your cookies file. To do this, consult the help features in your browser and program manager. However, please bear in mind that doing this prevents the Website from recognizing you as a previous user of the Website.
We respect your privacy and will only use your information for the purposes stated in this policy. We do not sell, rent or trade your personal information. We may share your information with trusted third-party service providers who assist in operating our website or conducting our business, such as website hosting services, analytics providers, and call tracking and messaging platforms. These providers act on our behalf, are obligated to protect your information, and may use it only to perform the specific services we have engaged them for. They are not permitted to use your information for their own marketing or any other purpose.
Phone numbers and text messaging consent are never shared for marketing purposes. Your mobile phone number and any consent you give to receive SMS, MMS or RCS messages from us (including the fact that you opted in, and when and how you did so) will not be shared with, sold to, or otherwise made available to any third party or affiliate for their own marketing or promotional purposes.
We may also disclose information when required to do so by law, or when we believe in good faith that disclosure is necessary to protect our rights, your safety or the safety of others, or to respond to a lawful request from a government authority.
Buena Vista Recovery offers to send admissions and appointment text messages (SMS, MMS or RCS) to people who ask us to contact them. Examples include appointment and admissions reminders, follow-ups on an inquiry you submitted, insurance verification updates, and information about our programs and services.
We only send text messages to people who have given us their express consent. You may consent in one of two ways:
Consent to receive text messages is not a condition of purchasing or receiving any of our services.
Message frequency may vary. Message and data rates may apply. You can opt out at any time by replying STOP to any message we send you, after which you will receive one final confirmation message and no further texts. Reply HELP for assistance, or contact us using the information at the end of this policy.
No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. All the above categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.
Our website may contain links to third-party websites or services that are not operated by us. This Privacy Policy applies only to our website and does not cover other sites you may visit through links. We encourage you to review the privacy policies of any third-party website before sharing your personal information.
Buena Vista Recovery will take reasonable steps to protect the information collected and provided via the website from loss, misuse, and unauthorized access, disclosure, alteration, or destruction. However, you should understand that no transmission over the Internet is ever fully secure.
We may update this Privacy Policy from time to time. Any changes will be posted on this page, along with an updated “Effective Date”. We encourage you to periodically review this policy to stay informed about how we are protecting your information.
If you have any questions about this policy, or wish to exercise any of your rights regarding your information, please contact us at:
Buena Vista Health and Recovery Centers
Corporate Office
3033 S Arizona Ave
Chandler, AZ 85286
Reception: (480) 618-5413
Email: privacy@buenavistarecovery.com
We answer at any hour of the day or night. There is nothing you have to decide on that first call, and nothing you need to have worked out before you make it.
Call (888) 362-5576